Legal

Privacy Policy

How we collect, use and protect the personal data you share with us.

Draft for legal review. Text in [square brackets] must be completed before this page is relied on. Last updated: [Effective date].

In this document, "SNAGBROTHER", "we", "us" and "our" refer to SNAGBROTHER [Proprietorship / LLP / Pvt Ltd: confirm], registered name [Registered legal name: confirm], with its office at 10/3-1, 1st Floor, Ashwa Arcade, Banaswadi Main Road, Bangalore 560033, Karnataka, India. Email: sales@snagbrother.com.

1. Data we collect

Contact details you submit: name, phone number and email address.
Property details: requirement, property type, BHK, area, project name, locality, possession and utility status, package, preferred date and notes.
Documents you choose to upload, such as a possession letter or floor plan.
Technical data needed to run the site securely, such as IP address (used for rate limiting) and server logs.

2. Why we use it

To respond to your booking, callback or checklist request and to prepare your quotation.
To schedule, carry out and report on your inspection, and to track defects in our inspection system.
To keep the website secure and prevent misuse.

We rely on your consent (given on our forms) and on the steps needed to provide the service you request. [Confirm lawful bases with counsel under the Digital Personal Data Protection Act, 2023.]

3. Storage and security

Website requests are stored privately on our server, outside the public website, with access limited to authorised staff. We do not sell your data. We do not send website form data to third-party marketing tools. [List any processors used, e.g. hosting provider, email provider: confirm.]

4. Retention

We keep request and inspection records for [retention period: confirm], or longer where the law requires.

5. Your rights

You can ask to access, correct or erase your personal data, or withdraw consent, by emailing sales@snagbrother.com. Grievance Officer: [Name of Grievance Officer], 10/3-1, 1st Floor, Ashwa Arcade, Banaswadi Main Road, Bangalore 560033, Karnataka, India.

6. Cookies

This website does not use advertising or analytics cookies at present. [Update this section if analytics are added.]

7. Changes

We may update this policy. The date at the top shows the latest version.