Legal
Cancellation and Refund Policy
How rescheduling, cancellations and refunds work for inspection bookings.
Draft for legal review. Text in [square brackets] must be completed before this page is relied on. Last updated: [Effective date].
In this document, "SNAGBROTHER", "we", "us" and "our" refer to SNAGBROTHER [Proprietorship / LLP / Pvt Ltd: confirm], registered name [Registered legal name: confirm], with its office at 10/3-1, 1st Floor, Ashwa Arcade, Banaswadi Main Road, Bangalore 560033, Karnataka, India. Email: sales@snagbrother.com.
1. Rescheduling
You can reschedule a confirmed inspection free of charge if you tell us at least [X hours: confirm] before the scheduled time, subject to availability.
2. Cancellation by you
- More than [X hours: confirm] before the inspection: [full refund of any advance / refund minus a processing fee: confirm].
- Less than [X hours: confirm] before the inspection, or if access is not available when our team arrives: [charge: confirm].
- After the inspection has been carried out: the fee is not refundable.
3. Cancellation by us
If we need to cancel, we will offer a new date or a full refund of any amount paid for that inspection.
4. Reinspection
The reinspection included in the Advanced and Premium packages must be used within [period: confirm] of the original inspection. Unused reinspections are [not refundable / adjustable: confirm].
5. How refunds are paid
Approved refunds are paid to the original payment method within [X working days: confirm].
6. Contact
Email sales@snagbrother.com with your reference number (SB-…) for any cancellation or refund request.
